Shipping policy

Be Over There™ ships worldwide. Please review the information below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and holidays.
  • During product launches or high-volume periods, processing times may be slightly longer.
  • Orders cannot be cancelled after 24 hours of being placed.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

  • Canada
  • United States
  • International destinations 

If your country is not available at checkout, please contact us at contact@beoverthere.com.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Any promotions or free shipping offers apply only to shipping costs and do not include duties, taxes, or customs fees unless otherwise stated.

Estimated Delivery Times

Delivery timelines are estimates only and may vary based on carrier, destination, and customs processing.

  • Canada: 2–7 business days
  • United States: 3-10 business days
  • International: 5-15 business days

We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

Duties, Taxes & Customs

  • Where applicable, duties, taxes, and customs fees are included on the original order.
  • Duties, taxes, and customs fees are non-refundable, including on returned or exchanged items.
  • Any duties, taxes, or customs charges incurred on return shipments are the responsibility of the customer.

Shipping Confirmation & Tracking

  • Tracking information will be provided once your order ships.
  • Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

  • Please ensure your shipping address is entered correctly at checkout.
  • Be Over There™ is not responsible for orders shipped to incorrectly provided addresses.
  • Additional shipping fees will apply if an order must be reshipped.

Lost or Delayed Packages

  • Once an order is handed over to the carrier, responsibility for delivery lies with the carrier.
  • If your package appears delayed or lost, please contact the carrier first.
  • If you need assistance, reach out to us at contact@beoverthere.com, and we'll do our best to help.

Pre-orders

By placing a pre-order with Be Over There, you agree to the following terms:

    • Pre-Order Commitment: Pre-orders are made to reserve items before they are available for immediate shipping. Because these items are produced in limited quantities, all pre-orders are final and cannot be changed or cancelled after 48 hours of being placed.

    • Estimated Shipping Window: The estimated shipping window provided on the product page at the time of purchase is an estimate only and is subject to change based on production and fulfillment timelines. Orders are still considered valid and active even if they ship up to 2 weeks beyond the estimated date.

    • Delays Beyond 2 Weeks: If your pre-order has not shipped more than 2 weeks after the end of the estimated window, you may contact us to request a cancellation and full refund.

 

Contact Us

If you have questions about shipping or delivery, please contact us at: 📧 contact@beoverthere.com